Have You Cracked the Code for Team Success?
Discover Why Applied Knowledge
is the Key to Synergy
Applied Knowledge Is Power!
Stop the Hiring/Firing Cycle
Equip Your Experts to Handle the Unknown
Entrust the Workday to Your Equipped Team
Become the Leader Your Team Deserves
Join My MasterClass
Inside This Class You Will Discover:
- The Real Cost of the Hiring/Firing Cycle
- The Joy of Equipping Your Team of Experts
- The Freedom of Leading an Equipped Team
Our Flagship Course
Reveals the Value of Equipping
Your Team for Success!
Who We Are & What We Do
Mialei Iske is a dedicated professional with proven expertise in equipping experts and building teams that thrive independently. She believes in the philosophy of “Equip First, Lead Second” – emphasizing that true leadership begins by fully preparing individuals to excel with the ability to handle the unknown.
Today, Mialei leads a group coaching program where leaders discover her proven methods to empower their teams. Each leader learns how to implement an equipping program tailored to the unique needs of the business and customers. Leaders discover the need to go beyond traditional training to ensure their team can function effectively with minimal oversight.
During her corporate career, Mialei took on challenges that required new workflows and demanded innovation and cooperation from every team member. In large high-tech organizations and small businesses alike, she saw firsthand how equipping each person led to more efficient work processes and outstanding results.
Recently, she embraced the ultimate challenge: creating training for an area she knew nothing about. By leveraging AI, Mialei developed valuable equipping materials for both new and experienced team members. With each interaction, she demonstrated that equipping starts by learning and adapting alongside those you lead.
Mialei’s resourcefulness brings hope to clients who have felt discouraged by the status quo. Her specialty is offering innovative ideas and encouragement for the journey ahead.
Our Beliefs Determine the Altitude of Our Success
What Mialei Brings to Her Clients
After 14 intense years in high-tech companies, Mialei explored the support operations of:
- Large ministries
- Start-Up Companies
- Non-Profit Entities
Each one had unique methods of serving customer needs, but few believed that training is an investment.
People are the essence of American business and not just a resource to exploit.
Through a series of exercises, Mialei’s clients discover the profile of the current team and the needs to fill in the future team.
As a leader, your initial efforts will pay enormous dividends as the team embraces your vision of a new future.
Instead of reacting to questions, your daily training session will equip the team to handle the daily operation while you become the leader your team deserves.
Imagine having the freedom to participate in your personal life while the team handles the business routine and more.
Discover the Secrets In Our Blog
Interested in More Details?
Frequently Asked Questions
Every leader needs the opportunity to listen to great ideas and offer insights in a safe environment.Â
Virtual group coaching sessions are convenient and accessible from anywhere.
Content in the sessions is focused on the leaders who take the time to attend and participate.
Just like universities and trade schools, most professional training classes are designed to meet the needs of many different people in various roles. Few attendees will have the maturity to bring back that information and apply the knowledge to your business.
Applied knowledge is specific to your business where team members are equipped to handle the unknown because you have taught each one to think critically. Once each person knows your processes and procedures, you will equip the team to work together, which results in synergy that saves you money and adds time to your workday.
As you set priorities for the work week, your team will spend time on what matters most. Completion of the right tasks will prevent issues that require attention. Each team member will be equipped to serve your customers and keep them coming back.
Training sessions are brief and focused on the questions asked by team members in the previous week. Leaders soon recognize the value of equipping the entire team to handle the unknown. Customers reap the benefits of your team of equipped experts.
Instead of requiring more time, the daily training session becomes the avenue to communicate with every person on the team. Before long, the team will suggest important training subjects.
The equipped team will begin to conduct the training while the leader is busy elsewhere.
Initial training sessions held by you, the leader, will reveal to your team what matters most to you in the handling of your customers and the daily routine.
As training sessions become more focused, you will enlist the experts in each area to create and record training that can be used for every new team member. The importance of capturing every training session cannot be overstated. Â
New team members will be trained by viewing the previously recorded sessions.
Even the most basic subjects can make a significant difference for your customers. Consider the businesses that have a standard way of responding to customers:
—Â Â Answering a phone call
—Â Â Saying “Thank you!”
—Â Â Greeting a customer who walks in
—Â Â Handling a customer request for help
These might sound very basic until you discover that your customers are not being thanked for their valuable business.
Equipped teams are the key to retaining your valuable customers who will become your primary source of referrals.
Team members will be focused on the work and spend less time asking questions. Leaders have noticed a significant reduction in casual conversation once everyone understands what is expected and how to complete the work.
Silence is a primary indication that every team member is engaged in the productive tasks that handle customer requests.
Top-Performing Teams are equipped to handle the daily routine without asking for permission to solve problems. Â
Is it time to embrace the change and watch your team soar to new heights?
